114682 - Store Manager

Description

Job Summary: Lead commercial, team, and operational store management, ensuring excellence in customer service and achievement of targets. Key Highlights: 1. Sales team leadership and development 2. Focus on customer experience and loyalty 3. Strategic sales and profitability management **Responsibilities and Duties** **What awaits you daily:** --------------------------------- * **Commercial Management:** Develop and implement strategies to increase store sales and profitability; ensure achievement and overachievement of product and service sales targets; monitor and optimize sales conversion and average transaction value. * **Team Management:** Lead, motivate, and develop the sales team, promoting continuous training, coaching, and feedback. * **Customer Service:** Ensure high-quality service delivery, providing a positive customer experience and strengthening loyalty. * **Store Operations:** Supervise product organization and display, inventory management, and adherence to store operational processes. * **KPI Analysis:** Monitor and interpret sales KPIs, churn, average transaction value, and conversion rates; implement corrective actions when necessary. * **Channel Relationship:** Report results, challenges, and opportunities to senior management, ensuring alignment with corporate guidelines. * **Compliance and Processes:** Ensure operations comply with company policies and telecommunications industry regulations. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Completed Bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Solid experience in store, retail, or similar management, preferably in the telecommunications, technology, or services sector. **Preferred Qualifications:** ------------------ * CRM knowledge * Performance management * Experience with consultative sales methodologies * Knowledge of emerging trends in the telecom and technology markets. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in the health, well-being, and quality of life of our employees! To ensure the best possible experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible Work Hours; * Meal and Food Allowance; * Medical and Dental Assistance; * Support for Serious Illnesses; * Assistance for Dependents with Disabilities; * Pharmacy Benefit; * Daycare/Babysitter Assistance; * Personal Support Program; * Claro Running; * Private Pension Plan; * Life Insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and Partnerships; * Recognition Program for Years of Service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities and serve more than 83 million customers. We have led portability balances for over five years, with 1.2 million lines ported in 2022. And more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity solutions**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in **education and citizenship projects.** **So, is it a match? \#JoinClaro and help build the new with us!