Receptionist

Description

Job Summary: The professional will greet patients, manage appointments, authorizations, and billing; update patient data; coordinate payments; and support unit operations, contributing to comprehensive patient care. Key Highlights: 1. Greet and assist patients, providing information and scheduling appointments. 2. Manage authorizations, billing, and patient data for invoicing. 3. Coordinate unit operations, access control, and communication with hospitals. **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for one another with the same intensity with which we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the world’s best health community! **Responsibilities and Duties** **Reception and Patient Care** * Greet patients and visitors, providing information about dialysis procedures and service hours. * Issue temporary ID badges for visitors and companions, when necessary. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central de Regulação e Oferta de Serviço de Saúde (CROSS). **Authorization and Billing Management** * Request Authorization for High-Complexity Outpatient Procedures (APAC) for medications, completing required forms. * Prepare the schedule and execute billing for the Outpatient Production Bulletin (BPA) of SUS patients via the municipal system. * Request hemodialysis password releases from health plans and enter billing guides into Tasy. **Data Update and Registration** * Collect and maintain up-to-date patient information, including contact details and health insurance plans. * Record patient weights at the start and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices as needed. * Verify and confirm patient insurance information for billing purposes. * Transmit data entered in Tasy to health plans’ billing portals. * Receive and forward authorized documents for billing after patient visits. **Unit Operations** * Ensure unit opening and closing, controlling access. * Send laboratory test requests to the lab. * Monitor patient entry and exit times and notify the transportation team. * Establish contact with hospitals, SAMU, and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the responsible department. **Requirements and Qualifications** * Completed high school or currently pursuing higher education; * Prior experience in related activities. **Additional Information** **Work Location: Torre Neighborhood \- PB** **Work Schedule: Monday\-Wednesday\-Friday (1:10 PM \- 9:30 PM\) \- Tuesday\-Thursday\-Saturday (9:40 AM \- 6:00 PM\)** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company offering high-quality dialysis services across Brazil. We launched in Brazil in 2015 and, by the following year, operated seven centers. Our dynamic and continuous growth strategy now includes over 100 centers. We operate in 17 states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we are present in 12 countries, caring for over 200,000 renal patients across more than 3,000 dialysis centers. We operate within hospitals and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta — a guiding principle driving continuous improvement in the lives of our patients, colleagues, and the world around us. Our values reflect the DaVita Way and embody our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.