Level 2 Support Technician | Intermittent

Description

Job Summary: We are seeking a Level 2 Support Technician for in-person technical support, focused on resolving incidents and continuously improving IT services. Key Highlights: 1. In-person technical support for IT assistance 2. Focus on diagnosis and resolution of technological incidents 3. Contribution to updating the knowledge base ### **Level 2 Support Technician – Intermittent** **Work Location:** Marechal Mascarenhas de Moraes Avenue, Monte Belo, Vitória\-ES. **Working Hours:** Monday to Friday, from **10:00 AM to 7:00 PM**, with a 1-hour break. **Employment Type:** Intermittent ### **About Us** **IlhaService Tecnologia** is a company specialized in Information Technology solutions, operating nationwide. Through service delivery, our team provides technical support, infrastructure management, IT environment administration, and more—serving both public and private organizations with a focus on quality, efficiency, and innovation. ### **About the Opportunity** We are looking for a **Level 2 Support Technician** to provide in-person technical support, assisting in resolving incidents and requests escalated from first-level support. The professional will be responsible for performing technical diagnostics, guiding users, and contributing to the continuous improvement of information technology services. ### **Main Responsibilities** * Provide in-person technical support for requests escalated from first-level support. * Handle service requests related to IT technical support. * Diagnose and resolve incidents related to the technological environment. * Record all support interactions and procedures performed in the client's system. * Request escalation to other support levels when necessary. * Assist in controlling and managing the movement of IT equipment assets. * Maintain organized server racks and network cabling in the Data Center (CPD). * Contribute to updating and creating articles in the knowledge base. * Guide users on the usage, installation, and configuration of systems, software, and equipment. * Suggest improvements to support processes and incident reduction. ### **Requirements** * Completed high school education. * Minimum **6 months of experience in in-person technical support**. * Intermediate-level computer literacy. * Certification in **Microsoft Office 2010 or later (minimum 20 hours)**. * Certification in **computer assembly and configuration (minimum 20 hours)**. * **Microsoft Certified Systems Administrator (MCSA) Windows 7 or higher** certification. **Compensation:** **R$ 12.72 per hour worked** The professional will be paid for actual hours worked, plus anticipated statutory benefits under the intermittent employment regime, such as **13th salary and vacation pay**. **Benefits:** * Meal allowance of **R$ 31.59 per workday** * Transportation allowance * Life insurance * SESC membership * **Availability bonus of R$ 100.00**, paid via corporate card upon first activation for coverage (maximum 10 activations per month). Does this opportunity interest you? Do you meet the requirements? Apply now and join our selection process. ***Join the Ilha Service team!*** Minimum Education Level: High School (Secondary Education)