Technical Support Analyst

Description

Job Summary: We are seeking a TECHNICAL SUPPORT ANALYST to provide customer support, guide software usage, and deliver helpdesk and on-site support. Key Highlights: 1. Customer support and software guidance 2. Helpdesk operations and on-site support 3. Brazilian company with 20+ years of experience We are VipPhone Softwares—a fully Brazilian company with a highly committed and experienced team. For over 20 years, we have been delivering telephony projects based on unified communications concepts. It is no coincidence that numerous companies across Brazil already use and recommend our services. We have installed over 20,000 SIP extensions and 1,000 agent positions across companies in ES, SP, RJ, BA, MG, and PA. We are seeking a professional for the position of TECHNICAL SUPPORT ANALYST RESPONSIBILITIES Providing customer support by appropriately guiding software usage; delivering helpdesk and on-site support. REQUIREMENTS Proficiency in operating new software and hardware; Knowledge of network infrastructure; Basic knowledge of Linux; Familiarity with software, hardware, and general IT installation; Experience in helpdesk support; Valid Brazilian driver’s license (Category B); Flexibility regarding working hours. ADDITIONAL ASSETS Knowledge of IP telephony and Asterisk