FISCAL SUPPORT ANALYST

Description

Job Summary: Fiscal Support Analyst responsible for customer service, incident diagnosis and resolution, action logging, and contribution to improvements and knowledge base. Key Highlights: 1. Customer service and support 2. Incident diagnosis and resolution 3. Contribution to improvements and knowledge base The company is seeking a Fiscal Support Analyst in Vitória. **Responsibilities:** Provide customer service, offering necessary support and guidance. Diagnose and resolve reported incidents, ensuring proper closure of each case. Log all actions performed in the ticket management system. Contribute suggestions for improvements and creation of new content for the knowledge base. Perform other duties related to the role as required by the team. Technical degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Assistance * Dental Assistance * Life Insurance * Birthday Day Off **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: To be determined.