SUPERVISOR 1

Description

Job Summary: A professional who supervises cleaning and gardening teams, manages contracts and budgets, and ensures excellence in service delivery and team development. Key Highlights: 1. Supervises teams and manages service contracts 2. Ensures execution of schedules and operational routines 3. Develops and trains leaders, and supports people management ### **JOB DESCRIPTION** \*\*\*\*\*\*ALL OUR POSITIONS ARE OPEN TO PEOPLE WITH DISABILITIES AND INSS-REHABILITATED INDIVIDUALS.\*\*\*\*\*\* * Works under direct supervision, receiving guidance throughout all activity phases, requiring sufficient training and experience to perform the simplest tasks associated with the position; * Supervises the team assigned to contracts—either fixed or mobile—ensuring they begin their activities wearing appropriate attire, equipped with necessary tools and materials, and clearly directed regarding responsibilities and assignments for executing operational processes according to established standards and protocols; * Monitors mobile teams, floor treatment, gardening, and post-construction services; develops schedules and ensures service delivery meets client requirements and deadlines; * Conducts site visits, collects data for budgeting, quotes required materials for service use, negotiates pricing and timelines with suppliers and clients; * Maintains contact with contract managers under their responsibility, responds to requests, establishes priorities, proposes solutions to issues, ensuring proper execution of planned activities per operational standards; * Supervises the contract under their management, verifying schedule and routine execution, implementing adjustments and suggestions upon approval by the operations manager and aligned with client needs; * Provides individual or group guidance to employees, monitors disciplinary conduct and technical performance, taking appropriate actions per the code of conduct; * Integrates newly promoted or hired leaders by designing and delivering technical and operational training to develop them according to contract requirements; * Supports preparation of work schedules and staff rotation, vacation planning, overtime control, recording such information in designated documents and/or spreadsheets, ensuring daily team presence at workstations; * Identifies employees with suitable profiles for internal selection processes; * Performs administrative contract activities related to controls, when required; * Ensures scheduled trainings are delivered, informs relevant departments of operational needs, arranges employee release for participation, and guarantees correct application of established procedures; * Participates in trainings, lectures, projects, meetings, and initiatives organized by ApoioEcolimp, assessing the need to cascade information to subordinates; * Ensures the new employee checklist process is carried out per established routine, clarifying disciplinary rules, work instructions, safety regulations, and facility tours to support proper onboarding; * Prepares descriptive reports on site visits and operational progress across contracts; * Inspects facilities, evaluating overall cleaning quality based on executed routines and schedules, guiding and monitoring Cleaning Supervisors or Leaders; * Manages material costs by monitoring inventory control, placing supply orders, tracking expiration dates, observing stock levels and storage conditions to meet contract needs; * Participates in activities and documentation required for CIPA organization within the contract; * Tracks contract-related personnel management outcomes (absences, medical certificates, leaves of absence, and terminations) via records and controls, arranging staff allocation to cover absences in departments, ensuring appropriate handling; * Submits monthly financial reports, collects required documents, inputs data into systems, and oversees timekeeping record completion and organization; * Controls employee documents and records (PGR, PCMSO, CIPA, product technical sheets, technical records, employment documentation), complying with occupational safety regulations and current legislation; * Supports people management by addressing conflicts to ensure synergy among teams under their responsibility; * Assists in launching new nationwide contracts, as needed or requested by management, conducting trainings, allocating new teams, assessing client requirements, and distributing routines to meet expectations and guarantee service excellence; * Attends judicial or administrative hearings as a company representative (legal proxy), if requested by the legal department; * Performs related duties as assigned by their immediate supervisor. ### **JOB REQUIREMENTS** * Computer skills – Microsoft Office Suite; * Knowledge of administrative processes and routines; * Basic understanding of Labor Legislation – CLT; * Ability to develop schedules and work rosters; * Experience in people management and team leadership; * Technical knowledge of hospital hygiene processes; * Familiarity with preparing descriptive reports. * Knowledge of administrative routines for hospital cleaning contracts; * Understanding of hospital accreditation processes; * Knowledge of waste management; * Ability to create charts, quantitative reports, and electronic spreadsheets; * Basic understanding of inventory control and organization. ### **ADDITIONAL INFORMATION** **Contract:** CLT