CRM Assistant | Arcadia

Description

Job Summary: Join a transformation movement that impacts the city and people's lives through agile and effective customer service, issue resolution, and cross-departmental coordination. Key Highlights: 1. Delivering customer service with courtesy and efficiency. 2. Resolving inquiries, requests, and complaints by seeking effective solutions. 3. Liaising with internal departments to monitor and manage requests. **Join the Melnick Team** We are a transformation movement. We believe in continuous development and in the strength of our people—together creating outstanding products and experiences that transform how people live, work, and connect. If you want to grow, learn, and leave your mark on projects that impact the city and people's lives, transform with us! **Key Responsibilities** * Provide customer service via phone, email, WhatsApp, and in person, ensuring courtesy and efficiency; * Log, track, and close service tickets, ensuring timely responses and high-quality follow-up; * Resolve customer inquiries, requests, and complaints by seeking effective, company-policy-aligned solutions; * Coordinate with internal departments to route and monitor requests; * Update system records and support the organization of service workflows. **Requirements and Qualifications:** * Prior experience in customer service (customer support centers, technical support, or related areas); * Experience with CRM systems; * Strong organizational skills and ability to manage multiple simultaneous tasks; * Excellent verbal and written communication skills; * Proactive, collaborative, and solution-oriented mindset. **Additional Information:** At Melnick, you will receive: * Transportation allowance or fuel assistance; * Meal or food allowance; * Medical and dental insurance; * Life insurance; * Partnerships with educational institutions, retail stores, wellness services, and more; * PPR (Profit Sharing Program).