Description
Job Summary:
Mobile telephony support professional focused on customer service, inventory control, and mobile configuration.
Key Highlights:
1. Technical support for mobile telephony.
2. Opportunity to expand knowledge in technology.
3. Customer service and mobile configuration.
**Required Qualifications:** Customer/user support; Intermediate Office suite proficiency, especially Excel (VLOOKUP/Pivot Tables); Intermediate Android or iOS user; Strong written and oral communication skills; Eagerness to expand technology knowledge (with focus on mobile telephony).
**Desired Qualifications:** Knowledge and experience in mobile telephony; Experience in technical support for telephony or microcomputing;
**Job Responsibilities:**
Providing mobile telephony support to users;
Assisting with inventory (stock) management of customer equipment;
Creating and tracking service tickets through customer channels and platforms.
Mobile configuration (email, MDM, apps).
Minimum Education: Technical Course