OPERATIONS COORDINATOR

Description

Job Summary: Responsible for ensuring the execution of operational processes, monitoring data for performance outcomes, and managing teams with a focus on safety and quality. Key Highlights: 1. People management and team motivation 2. Results-oriented approach and continuous improvement 3. Leadership in operational processes and safety **About DHL** --------------- Logistics for the world! Deutsche Post and DHL form the world's largest mail and logistics group. Together, we offer an unparalleled portfolio of standardized products and innovative customized solutions. The DHL family consists of independent divisions connected by shared values and principles, as well as a common management approach. Thus, we can deliver a broad range of products, solutions, and services tailored to our customers' logistics needs. With 360,000 employees across more than 220 countries and territories worldwide, we are reaching more people than ever before. As one of the world's largest and most innovative employers, we take special pride in our employees. We are a global company that values diversity, ambition, and a collaborative, empowering mindset, providing our employees with all necessary support to make their careers as rewarding as possible.**Job Description** --------------------- Responsible for ensuring the execution of all operational processes—including packing, storage, and dispatch of finished goods—while monitoring information and data with a results focus. Manage people and motivate the team. Ensure compliance with Safety and Quality standards and procedures.**Requirements** -------------- Academic Qualification / Preferred: Completed or ongoing undergraduate degree in Business Administration, Production Engineering, or Logistics with emphasis on Transportation and Supply Chain. Experience / Knowledge in the Role / Preferred: Experience in manufacturing environments (dispatch and/or packing) / People management skills. Skills / Preferred: Leadership, decision-making, teamwork, conflict resolution, negotiation, flexibility, communication, personal presentation, interpersonal relationships, organization.**Responsibilities** --------------------- • Adhere to Safety, Health, and Environment (SHE) concepts and regulations; • Manage team personnel and all related HR processes; • Supervise Operations Leaders’ activities; • Monitor and ensure area organization and cleanliness; • Develop operational procedures for each process; • Interface with customers, attend meetings, and provide process-related information; • Monitor daily performance metrics and implement corrective actions when targets are not met; • Pursue continuous process improvement; • Prepare managerial reports upon request; • Ensure compliance with SHE concepts and regulations; • Apply disciplinary actions when necessary; • Issue Work Permits (PT), where applicable; • Submit Incident Reports per safety procedures; • Initiate and monitor Corrective and Preventive Action Reports (CAPA) for high-potential incidents and accidents; • Ensure achievement of DHL and customer KPIs; • Ensure customer satisfaction; • Ensure implementation of DHL Corporate Programs; • Support internal and external audits; • Support internal and external audits; • Ensure proper functioning of DHL Procurement processes; • Serve as backup for the Operations Supervisor when required; • Conduct DDSSMA; • Deliver operational training; • Ensure achievement of Performance Evaluation objectives.