IT TECHNICIAN TI I

Description

Job Summary: An IT professional to provide technical support via Help-Desk, log incidents, and resolve user issues related to equipment, following best practices and instructions. Key Highlights: 1. User technical support and assistance via Help-Desk 2. Troubleshooting and resolving difficulties in equipment usage 3. Adherence to best practices and guidance from the Coordinator **IT TECHNICIAN TI I** \> **Working Hours:** The ***1st shift*** runs from 07:30 to 13:30, and the ***2nd shift*** runs from 11:30 to 17:30 (Monday through Friday, as per schedule; subject to redefinition by the company or client). **\> Work Location Address:** ***Main location:*** Centro, Foz do Iguaçu – Paraná. **\> Employment Type:** CLT, fully on-site. \> **What We Are Looking For:** * Education: High school diploma with proven experience in the IT field; * Computer Skills: Advanced; * Language: Portuguese and technical English; * Desired Prior Experience: Proven experience in Information Technology. \> **Core Responsibilities (Essential Duties/Tasks):** Provide user technical support and assistance via the User Support Center (HELP\-DESK), logging incidents and resolving problems and/or difficulties users may encounter when using equipment, along with other duties associated with the position, always adhering to and implementing best practices, and following and complying with the Coordinator/Authorized Representative’s (the CONTRACTOR’s legal representative) instructions and directives. \> **Essential Personal Attributes for This Role:** * Courtesy; * Politeness; * Attentiveness; * Tactfulness; * Proactivity; * Self-directed learning ability. \> **What We Offer:** Salary: R$ 2\.106,88\. Meal Allowance: R$ 28.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Membership; Life Insurance. \> **Notes:** Flexibility regarding working hours. Minimum Educational Requirement: High School Diploma (Secondary Education)