Junior UX Designer

Description

Job Summary: Smartspace is seeking a Junior UX Designer to enhance the user experience of the company's digital products by creating intuitive interfaces aligned with users' needs. Key Highlights: 1. Opportunity to grow in digital product 2. Work on real usability challenges 3. Explore the use of AI in the design process At **Smartspace**, we develop technological solutions that transform communication between businesses and customers through SaaS products, omnichannel platforms, intelligent communication, and artificial intelligence. We are in an accelerated growth phase and seeking a **Junior UX Designer** to support the evolution of our digital products’ user experience, contributing to the creation of intuitive, efficient interfaces aligned with both users’ needs and business objectives. We seek a developing professional with strong learning ability, a user-centered mindset, and genuine interest in technology and innovation. This person will collaborate closely with Product and Technology teams to help build more consistent and scalable experiences across our systems. This is an opportunity for those who wish to grow in digital product, tackle real usability challenges, and explore how artificial intelligence can support the design process. If you love technology, user experience, and want to grow in a dynamic, innovative environment with ample room for development, **this opportunity may be for you**. **Responsibilities and Duties** * Support the creation and evolution of the company’s product interfaces * Develop navigation flows and user journeys * Create wireframes, prototypes, and mockups in Figma * Support user research and feedback collection * Participate in usability testing and improvement analysis * Document solutions for the development team * Collaborate with Product Managers, Product Owners, and the Technology team * Ensure interface consistency and proper use of the design system * Identify opportunities to improve product experience * Participate in agile rituals and product alignment sessions * Support scope validation and independently execute pre-defined tasks with gradually increasing autonomy **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Design, Interaction Design, Digital Media, Information Technology, or related fields * Experience in UX/UI, including professional roles and/or freelance work * Experience working on digital products, web platforms, or systems * Proficiency in Figma * Ability to create wireframes and prototypes * Understanding of usability principles, user journeys, and flow architecture * Familiarity with visual interface design and information hierarchy * Strong communication skills and ability to work effectively in multidisciplinary teams **ADDITIONAL ASSETS** ---------------- * Experience with SaaS products * Experience with customer service systems, CRM, or omnichannel platforms * Basic knowledge of accessibility (WCAG) * Experience improving existing interfaces * Familiarity with product metrics and user behavior analytics * Use of AI tools to support prototyping, documentation, or generating design insights **Additional Information** At **Smartspace**, we care for you holistically — both inside and outside of work. **OUR BENEFITS** * **Flexible Meal Benefits:** Meal/food card \+ Flexible Benefit Card for everyday use at your discretion. * **Health and Well-being First:** Internal Health and Well-being Program with ongoing initiatives \+ 2 monthly psychological consultations \+ 1 monthly nutritional assessment \+ up to 70% discount on medications. * **Security for You and Your Family:** Health Insurance \+ Dental Insurance \+ Life Insurance * **Enhanced Quality of Life:** Access to Wellhub to maintain physical and mental balance. * **Your Day, Your Way:** Birthday Day Off to celebrate as you wish. * **Continuous Growth:** Corporate Education Incentive to support your professional development. * **Recognition for Results:** Bonus upon goal achievement, valuing your contributions and impact. With over 19 years in the market and more than 300,000 active users, Smartspace is the #1 Brazilian manufacturer and provider of 100% homegrown corporate communication solutions for companies of all sizes and sectors. Our solutions offer the necessary support to integrate, monitor, and manage diverse information channels — enhancing service quality and responsiveness for companies committed to customer and employee satisfaction. We deliver collaboration solutions (Customer Employee), contact center (CCaaS), customer engagement (CRM) systems, unified communications tools (UCaaS), and integrations with leading market APIs and customer service channels — connecting businesses to success. We are the evolution in workforce management! \#SyncWithLife