Hotel Reservation Assistant

Description

Job Summary: A professional responsible for managing and processing reservations, maintaining updated information, providing detailed information, and ensuring a positive guest experience. Key Highlights: 1. Handle reservation requests through various channels and manage the system 2. Keep rate and availability information up to date 3. Contribute to guest experience and provide group quotations Requirements: High school diploma (technical or higher education in Hospitality, Tourism, Business Administration, or related fields is desirable). Practical knowledge of reservation systems. Basic to intermediate computer skills (Word, Excel, email, CRM). Relevant work experience. Organizational skills and attention to detail. Additional courses and certifications are a plus. Main Responsibilities: * Handle reservation requests via telephone, email, WhatsApp, or online sales channels. * Register, modify, and cancel reservations in the system. * Maintain up-to-date information on rates, availability, and promotions. * Provide comprehensive information about room types, services, operating hours, and hotel policies. * Verify and confirm guest details, payment methods, and special requirements. * Follow up on sent quotations and proposals. * Manage overbookings, blocks, and allotments, where applicable. * Generate daily reservation reports and occupancy forecasts. * Support the Front Office department with information and relay special requests. * Contribute to the guest experience from the first contact, ensuring courtesy and accuracy. * Prepare group quotations and event proposals. Employment Type: Full-time, CLT permanent contract Salary: R$1.560,00 - R$2.000,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food allowance * Transportation allowance Experience: * Hospitality (Mandatory)