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Job Summary: We are seeking a proactive and innovative professional to act as a transformative agent, providing administrative support and guiding commercial teams at Iguá Saneamento. Key Highlights: 1. Act as a transformative agent and protagonist in the universalization of sanitation. 2. Guide commercial teams and provide administrative support to leadership. 3. Foster a sustainable, developmental, and safe work environment. To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we operate in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to deliver sanitation services in the best possible way to the populations we serve — helping the country achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Lagarto, Sergipe** **Responsibilities and Duties** * Guide commercial teams regarding customer service tasks (refresher trainings and training sessions); * Issue, verify, analyze, and forward required spreadsheets and reports, as well as enter and update data in computerized systems; * Analyze and implement solutions to meet customer requests, complying with company-established regulations; * Provide administrative support to leadership through information reporting, indicator development, and related activities; * Serve customers via communication channels (in person, phone, e\-mail, etc.); * Assess feasibility for executing services requested by customers; * Negotiate outstanding payments with customers according to company-established rules; request support and approval for cases outside internal guidelines; * Conduct on-site visits to assess service quality, performing service audits; ensure compliance with applicable norms, procedures, and deadlines for related services. **Requirements and Qualifications** * Completed High School education. * Preferred: Bachelor’s degree in Administration, Sanitation, or related fields. Experience in energy, water, or public utility sectors. * Driver’s License Category B * Intermediate Excel proficiency At Iguá Saneamento, we value diversity across all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability \- PCD, LGBTQIAPN\+, Ethnicity/Race, Beliefs, Generations). Join us in driving this change — we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their journey as employees. Discover what we offer: **Health, Well-being and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Preventive and health-care programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited establishments, such as gyms and studios (TotalPass) * Partner network and discounts on products and services * Internal quality-of-life programs: Mente Leve (Emotional Health), Convivendo (support for employees with chronic diseases), Enxuga (healthy habit promotion), and Melhor Maternidade (prenatal and postnatal support for employees and dependents, including children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deducted loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were founded with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector nationwide, operating in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public\-private partnerships. We are committed to improving quality of life and public health by delivering high-quality treated water supply and sewage collection, conveyance, and treatment services. In 2024, we were recognized for the 8th consecutive year as a Great Place to Work by the Great Place to Work (GPTW) consultancy. More than just a business activity, we regard basic sanitation universalization as a large-scale commitment to life, people, the environment, partners, and Brazil’s sustainable development. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and highly educational environment — generating significant societal impact. Valuing and respecting differences is embedded in our company to consistently promote an ethical, inclusive culture and a psychologically safe environment for women, people with disabilities, Black people, LGBTQIA\+, and individuals of all beliefs, ages, or other social or identity markers. We pursue equity and respect within our teams — so join us in driving this change. We believe in the strength of each individual to create transformation! We already have over **2\.500 employees**, and we’re expanding rapidly with even greater growth ahead! Have you ever wondered about your purpose and the story you want to write for your life and career? Have you always dreamed of playing a leading role in your career and impacting thousands of lives? You can be part of it! **\#JoinIguá** Let’s build a better future — Iguá Saneamento.
