Technical Support Representative | Timbó

Description

Job Summary: Our Technical Support team is seeking professionals to remotely resolve technical issues and answer customer questions, with a focus on networking and maintenance. Key Highlights: 1. Assist customers through various communication channels 2. Identify and resolve requests during the first contact 3. Support from Level 2 Analysts for complex issues When our customers have questions or encounter technical issues with our service functionalities, our Technical Support team springs into action to assist remotely. If you're skilled in equipment configuration and networking—or eager to learn about all of this—you’re a perfect match! We want your resume in our inbox now! :) **This and other job openings are available for People with Disabilities (PwD)** **Responsibilities and Duties** * Assist customers via available communication channels; * Generate and provide the customer with a support ticket number; * Identify and resolve the request; * Conduct basic troubleshooting tests with customers to diagnose issues; * Seek assistance from Level 2 Analysts when needed; * Identify and ensure compliance with SLA deadlines for dedicated, interconnection, or government clients; * Escalate cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Resolve issues during the customer’s first contact. If resolution isn’t possible, escalate to the responsible department; * Adhere to company-established deadlines and regulations, as well as applicable legislation. **Requirements and Qualifications** **Skills:** Knowledge of networking and maintenance, logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work Schedule During Training Period (approximately 20 days):** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:12 PM to 6:00 PM **Work Schedule After Training:** 12:00 PM to 5:00 PM and 6:00 PM to 12:00 AM (12x36 shift schedule) Opportunity to work in Timbó/SC and surrounding areas. ### **Benefits for Employees** **Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus Employee Profit-Sharing Program (PPR) Five-Year Service Award Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique** Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for homes, businesses, and governments. Our innovative attitude combines cutting-edge technology with personalized service—making all the difference. We were born in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All of this is achieved through strong collaboration and a commitment to high performance. Here, you won’t just participate—you’ll build the future alongside us! Unifique—simplifying people’s lives since 1997! **All our job opportunities are open to People with Disabilities (PwD)** ### **Benefits for Employees** Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR—Profit-Sharing Program Five-Year Service Award Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique