Commercial Supervisor

Description

Job Summary: A professional to supervise the digital sales department, ensuring alignment and performance of SAC, SDR, and Consultant teams, with emphasis on results and strategic CRM usage. Key Highlights: 1. Supervise SAC, SDR, and Consultant teams to ensure high productivity. 2. Optimize the commercial journey of leads with a focus on results. 3. Develop team skills through training and feedback. **Job Description:** * A professional responsible for supervising the operations of the digital sales department, ensuring alignment, performance, and adherence to processes by SAC, SDR, and Consultant teams. * Mission: Ensure efficient execution of the commercial journey of leads, focusing on results, service quality, and strategic CRM usage. **Responsibilities:** * Supervise daily routines of SAC, SDR, and Consultant teams, ensuring productivity, process discipline, and alignment with the sales funnel; * Monitor lead movement within the CRM (RD Station), identifying bottlenecks, losses, and opportunities for improvement; * Track service response times, turnaround times, and completion of funnel stages (screening, qualification, simulation, and closing); * Control CRM updates and proper usage by teams, enforcing complete and standardized record entries; * Analyze team performance reports and KPIs (response time, conversion rate, losses, productivity); * Present daily, weekly, and monthly reports to the General Manager, focusing on targets and continuous improvement; * Collaborate with teams to develop technical and behavioral skills, delivering training and feedback; * Propose process improvements, automation, and adjustments to cadence or outreach approach based on collected data; * Partner with Marketing, Administration, and Post\-Sales departments to ensure seamless commercial processes. **Requirements:** * **Education:** Currently pursuing or completed undergraduate degree (Business Administration, Commercial Management, Marketing, or related fields); * **Work Mode:** On-site (Office/Inside Sales Department); * **Working Hours:** Business hours adapted to company needs. **Desired Qualifications:** * Prior experience as a commercial supervisor or coordinator; * Experience in inside sales or digital marketing operations; * Ability to lead with empathy, focus, and assertiveness; * Ability to improve and sustain team morale; * Analytical mindset and orientation toward continuous improvement.