Customer Service Operator

Description

Job Summary: The professional will manage emails, attend to beneficiaries and providers, register event enrollments, resolve requests, and perform system testing. Key Highlights: 1. Customer and provider support 2. Participation in system validation processes 3. Teamwork and beneficiary focus **RESPONSIBILITIES:** Monitor and\-manage emails forwarded to departments/ Direct Fundatende-related requests involving beneficiaries, providers, and the general public/ Perform other related tasks as needed or at the manager's discretion/ Conduct telephone support for beneficiaries, providers, and the general public/ Register enrollments for FUNDAFFEMG events/ Perform system validation testing/ Log calls related to support services provided/ Resolve Fundatende-related requests involving beneficiaries, providers, and the general public **SKILLS:** FUNDAFFEMG Mobile Application/ Written Communication/ Oral Communication/ Deadline Compliance/ Results Orientation/ Beneficiary Focus/ General Public Focus/ Unit Manuals/ Navigating the FUNDAFFEMG website/ Organizational Awareness/ Professional Demeanor/ Fundatende Procedures/ System Validation Processes/ FUNDAFFEMG Regulations/ Interpersonal Skills/ Active Listening/ FUNDAFFEMG Management Systems/ Teamwork Employment Type: Part-time, Permanent CLT Compensation: R$1\.578,71 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food allowance * Transportation allowance Education: * Completed High School (Preferred) Experience: * 1 year (Preferred) * Excel, Outlook, PowerPoint, Windows, Word (Mandatory)