Customer Service Agent

Description

Job Summary: The Customer Service Agent is responsible for providing support and assistance to customers, ensuring high-quality and efficient service. Key Highlights: 1. Provide high-quality customer support and assistance 2. Effectively and empathetically resolve issues 3. Strong communication skills and ability to work in a team **Job Description: Customer Service Agent** ============================================ **Job Description:** ----------------------- The Customer Service Agent is responsible for providing support and assistance to customers, ensuring high-quality and efficient service. **Responsibilities:** ---------------------- * Respond to customer inquiries and requests courteously and professionally. * Record and track customer requests in the company's internal system. * Effectively and empathetically resolve customer problems and conflicts. * Conduct follow-up with customers to ensure their satisfaction. * Collaborate with other departments to resolve customer-related issues. **Requirements:** --------------- * Prior experience in customer service. * Verbal and written communication skills. * Ability to work under pressure and handle challenging situations. * Basic computer literacy and familiarity with customer service systems. * Fluency in Portuguese (written and spoken). * Completed high school education.