Sales Assistant

Description

Job Summary: Consultative service and student follow-up throughout their academic journey, with a focus on excellence, engagement, and retention. Key Highlights: 1. Consultative service and focus on student experience 2. Development of commercial initiatives and student follow-up 3. Promotion of welcoming integration and dropout prevention The employee will be responsible for developing new student recruitment initiatives, delivering consultative service during the enrollment process, and following up with students throughout their academic journey. Work with a focus on service excellence, student experience, engagement, retention, and loyalty, contributing to the institution's sustainable growth and achievement of commercial and academic goals. Main Responsibilities: Prospect new students through various service and relationship channels. Deliver consultative service, identifying candidates' needs and presenting the institution's courses, modalities, benefits, and differentiators. Manage the enrollment process, ensuring agility, quality, and service excellence. Develop commercial initiatives for recruitment, conversion, and recovery of opportunities. Follow up with students from enrollment onward, promoting welcoming integration and guiding them through their first steps at the institution. Conduct orientation activities and support new students' adaptation. Maintain active contact with students, strengthening relationships and encouraging academic engagement. Identify signs of dissatisfaction or dropout risk and take preventive action to promote student retention. Requirements: Completed high school (higher education in progress or completed is desirable). Experience in customer service, relationship management, consultative sales, or commercial areas. Computer literacy and proficiency in Microsoft Office. Experience in educational institutions or educational service is desirable. Competencies: Excellent verbal and written communication skills. Commercial profile with a relationship-focused approach. Empathy and welcoming attitude. Proactivity and initiative. Organization and time management. Negotiation and persuasion skills. Employment Type: CLT — 44 hours per week \- 8 hours per day Monday through Friday: 10:00 AM to 7:00 PM Saturdays: 9:00 AM to 1:00 PM Benefits: Transportation allowance. 80% tuition scholarship. Education assistance up to R$ 100.00\. Meal allowance of R$ 180.00. Birthday day off is a corporate benefit granting one paid day off during the month or on the date of your birthday. Gympass (now called Wellhub) is a corporate health and wellness benefit offering employees access to thousands of gyms, studios, personal trainers, and meditation, nutrition, and therapy apps via a single monthly subscription. Salary: R$1\.740,00 \- R$2\.403,33 per month Benefits: * Education assistance * Partnerships and commercial discounts * Transportation allowance Work Location: On-site