Job Summary: The professional will manage sales and service processes, applying quality strategies and monitoring key performance indicators to drive continuous improvement. Key Highlights: 1. Sales and service process management with a focus on quality 2. Monitoring customer satisfaction and handling negative feedback 3. Analysis of results and goal setting in monthly meetings The professional will be responsible for managing sales and service processes, implementing quality strategies, and monitoring performance and satisfaction metrics to propose continuous improvements. Responsibilities include monitoring satisfaction surveys (SMD and CSI), identifying and addressing negative feedback (Hot Alerts) jointly with managers, and recording corrective and preventive actions in the manufacturer's portal. The professional must also disseminate survey results, track action plan execution, and display results on visible management dashboards. Additionally, the professional must conduct quarterly checklists for Sales, Service, and Management, as well as lead monthly meetings for results analysis and goal setting. Minimum Education: High School Diploma (Secondary Education) * DAY OFF * LIFE INSURANCE * TRANSPORTATION ALLOWANCE * MEDICAL PLAN * DENTAL PLAN * MEAL ALLOWANCE * TUITION ASSISTANCE
João Silva
Indeed · HR
João Silva
Indeed · HR
