Browse
···
Log in / Register
Job Summary: Join a company that loves transforming through technology and embraces diversity by providing technical support for hardware and software, managing service tickets, and ensuring customer satisfaction. Key Highlights: 1. Technical support focused on hardware and software problem resolution 2. Company that values diversity, equity, and inclusion 3. Culture of collaboration and technological innovation Join a company that loves transforming through technology and embraces diversity in all its forms! **Responsibilities and Duties** Provide technical support via phone, chat, remote access, and in person; Diagnose and resolve hardware and software issues; Manage service ticket records and administrative controls, meeting SLAs; Deliver IT equipment to end users; Maintain updated records and organize technical service tickets; Follow scripts and procedures for technical issue resolution; Close incidents and requests, ensuring proper documentation. Requirements and Qualifications: Basic knowledge of microcomputing; Prior experience in technical support; Proficiency with service ticket management tools and spreadsheets; Proactivity and organizational skills; Ability to follow technical support procedures and scripts. Knowledge of remote and on-site support; Knowledge of Windows and Linux operating systems. Preferred: Completed High School Possession of Driver’s License Category B **Requirements and Qualifications** **Mandatory:** On-site Level 2 support. HIGH SCHOOL \- COMPLETED **Additional Information** Want to learn more about us and join the team building the future? **\#JoinSpread** **Transforming the world with technology** We are nearly 2,500 Spreaders, distributed across 22 Brazilian states through Spread Anywhere, enabling us to work **100% remotely**, depending on the employment model. We are digital, hyperconnected, and wherever we are, we put into daily practice one of the core values deeply embedded in our culture: \#collaboration. **Innovation to develop the future** Spread is an innovation company with 41 years of history, delivering comprehensive technology and digital business solutions. Currently, we offer a robust portfolio of services, including application development, Quality Assurance, IT Outsourcing, Talent on Demand, Artificial Intelligence solutions, and SAP and S/4HANA consulting and implementation. We adopt a customer-centric approach, where customer experience is our top priority and guides our actions and strategies. This commitment is reflected in our NPS score of 75 points—a metric placing us in the quality zone and demonstrating our clients’ trust and satisfaction. **Diversity, Equity & Inclusion** Here, diversity and inclusion are not just words—they are a genuine commitment. We strive to ensure every Spreader feels **valued, respected, and empowered** to reach their full potential. We recognize that true diversity goes beyond superficial aspects and encompasses a broad range of characteristics, including gender, ethnicity, sexual orientation, age, and abilities.
