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CUSTOMER SERVICE ASSISTANT

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelBachelor's Degree

Description

**Job Description:** Schedule deliveries with customers (via portals, e\-mail, phone) Enter and update scheduling information in the system (ERP) Ensure compliance with scheduling SLAs Handle schedule rejections and reschedule as needed Maintain contact with carriers to align delivery time slots (FUP) Validate basic documents required for scheduling (invoice, purchase order, logistics data) Update operational controls (spreadsheets, simple dashboards) Support the team in prioritizing urgent orders Receive and manage FOB pickup orders Manage the FOB loading schedule **Requirements:** Currently pursuing a Bachelor’s degree Intermediate Office skills Experience in B2B customer service Proactivity Initiative Ownership mindset Concentrated attention Problem-solving ability Good interpersonal skills **Benefits:** * Medical assistance * Dental assistance * Pharmacy card * Educational discounts * Commuter shuttle * School kit (for children) * Christmas kit * Attendance award kit * UAUBaby kit * Profit-sharing program (PPR) * On-site cafeteria * Life insurance * Length-of-service benefits * Meal allowance * WellHub

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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