IT Support Analyst

Description

Job Summary: We are seeking a Technical Support Analyst to work in a corporate environment, providing user support for a multinational technology company with a focus on Microsoft systems and internal tools, including ticket triage and technical support. Key Highlights: 1. User support in corporate environments 2. Focus on Microsoft systems and internal tools 3. Collaboration and documentation of procedures **About the company:** Altasnet is a reference in IT solutions for public and private companies across Brazil. Since 2002, we have provided consulting services for projects, implementation, and maintenance of **Network Infrastructure**, **Cybersecurity**, **Security Operations Center (SOC)**, **Hybrid Cloud**, and **Digital Workflows** solutions. Additionally, we serve clients in the USA and LATAM. **About the candidate we seek:** We are looking for a **Technical Support Analyst** to work in a corporate environment, supporting users of a multinational technology company with a focus on Microsoft systems and internal tools. The ideal candidate must possess advanced English proficiency (reading, writing, and speaking), as well as proven experience in Level 1 and Level 2 Service Desk support. **Responsibilities:** * Triage and resolution of Level 0 and Level 1 technical support tickets * Microsoft Active Directory support: account unlocking, password resets, user provisioning, Group Policy Objects (GPOs), permissions, and distribution lists * Microsoft Exchange support: mailboxes, permissions, email flow, and integration with Exchange Online * Microsoft Teams support: connectivity, permissions, channels, and meetings * General Service Desk activities: connectivity issues, printers, application installations, technical inquiries, and escalation * Support for tickets involving the client’s internal systems and tools * Collaboration with internal teams for knowledge transfer and procedure documentation **Requirements:** * **Advanced English (reading, writing, and speaking) – mandatory** * Prior experience in Level 1 technical support; * Knowledge of Microsoft environments: AD, Exchange, Teams * Familiarity with ticketing tools (ServiceNow, JIRA, etc.) * Strong verbal and written communication skills * Proactivity and ability to work collaboratively in a team **Nice-to-have:** * Microsoft certifications (MTA, MCSA, etc.) * Experience with remote support in corporate environments * Prior experience supporting international clients **What we offer?** * Competitive salary; * Bonus based on goal achievement; * Unimed health plan \- Unipart Flex; * Bradesco dental plan; * Flash card \- R$50.00 per day; * Birthday leave; * English courses \- reimbursement-based; * Well-being benefits – TotalPass, Clude, and C4life.