Field Support Technician

Description

Job Summary: An IT professional who works on-site at the client location to resolve complex hardware, software, and network issues, ensuring IT infrastructure availability. Key Highlights: 1. In-person support for IT maintenance and configuration 2. Resolution of complex hardware, software, and network issues 3. Ensures the client's IT infrastructure availability Provides on-site support for maintenance, installation, and configuration of hardware, software, and networks, resolving complex issues that remote support (help desk) cannot address. They work directly at the client site to ensure IT infrastructure availability. * **On-site Maintenance:** Repair and installation of computers, servers, printers, and peripherals. * + **Network Support:** Configuration and diagnosis of network infrastructure (cables, switches). + **Installation and Configuration:** Installation of operating systems, software, and system updates. + **Backup and Security:** Data backup execution, virus diagnosis, and security failure analysis. + **Customer Support:** On-site technical guidance and problem resolution under pressure.