Customer Service Supervisor

Description

Job Summary: We are looking for a proactive and flexible professional with excellent communication skills and a passion for coffee, capable of managing tasks and motivating the team, with a focus on customer satisfaction and continuous operational improvement. Key Highlights: 1. Passion for coffee to deliver the best customer experience 2. Focus on customer satisfaction and exceeding expectations 3. Ability to manage emotions and remain calm under pressure **Description: Apply quickly via email:** **Requirements and qualifications:** Communicate clearly, especially when interacting with customers and the team Keep the team motivated and engaged, even during periods of high demand Remain calm in stressful situations and handle unforeseen events Results-oriented, with the ability to achieve targets Organized to manage daily tasks effectively High-quality execution of tasks Flexible enough to adapt to change Proactive in anticipating problems, analyzing situations, and making decisions Listen attentively to customer needs. Find solutions that satisfy both customers and company objectives, prioritizing customer needs and seeking solutions that exceed their expectations; recognize and manage one's own emotions Continuously seek and suggest new ideas to improve operational performance, product quality, and team service Be open to change Be passionate about coffee to deliver the best customer experience **Benefits:** Attendance bonus of R$ 100.00, Birthday day off **Working hours:** Monday to Saturday, from 09:30 to 19:30. **Knowledge:** **Education:** Completed High School **Technical skills:** Basic Computer Literacy **Behavioral skills:** Communication, Flexibility 2512260202491552409