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Job Summary: This professional will support pre-sales and post-sales service on marketplaces, manage complaints, monitor reputation, and assist in organizing customer service reports. Key Highlights: 1. Support for pre-sales and post-sales service on marketplaces 2. Management of complaints and returns with clear communication 3. Monitoring marketplace reputation and customer feedback Provide support for pre-sales and post-sales service on marketplaces, responding to customer inquiries regarding products, delivery timelines, and shipments. Assist in managing complaints and returns, ensuring clear and effective communication. Monitor marketplace reputation dashboards daily, flagging critical incidents to the responsible team. Monitor customer messages and tickets on portals and forward them to relevant departments (logistics, sales, finance) as needed. Support the delivery of order-related information (tracking numbers, invoices, status updates). Assist in organizing simple customer service reports (e.g., ticket volume, average response time, common customer questions). Participate in team meetings, sharing customer feedback and suggestions for improving communication. Employment Type: Full-time, CLT Permanent Contract Compensation: R$1.000,00 - R$1.300,00 per week Benefits: * Meal allowance * Transportation allowance Work Location: On-site
