Student Support Assistant - Student Relations Center

Description

You are a communicative person who enjoys interacting with others and believes that excellent service makes all the difference in the student experience—then this opportunity may be right for you. We are seeking a Student Support Assistant to join our **Student Relations Center**, a strategic hub providing support, guidance, and welcoming assistance to both current students and prospective applicants throughout their academic journey. **What will you do on a daily basis?** * Provide student and applicant support across multiple channels, always focusing on resolution, clarity, and empathy; * Handle initial contact with prospective students interested in the institution’s programs; * Identify the profiles of individuals interested in studying with us, understand their preferences, and support their decision-making process by appropriately guiding them through enrollment; * Advise on enrollment and re-enrollment procedures; * Support students and applicants with government-funded programs such as FIES and PROUNI; * Assist with private financing options, including PRA VALER, clarifying rules and steps; conduct and accompany in-person campus tours, introducing the institution, its facilities, distinctive features, and academic programs to prospective students and their families; * Clarify academic, administrative, and financial questions; * Adopt a persuasive and consultative approach, helping applicants or students make confident decisions; * Ensure a positive, agile, and solution-oriented experience in every interaction. **What are we looking for in you?** * Completed high school education; * Proficiency in computer use and comfort operating digital systems and tools; * Ability to accurately record interactions and information in internal systems; * Basic customer service knowledge; * Genuine interest in supporting and building relationships with people. **Preferred qualifications:** * Prior experience in public-facing or commercial roles; * Undergraduate degree in progress; **Salary and Benefits:** * Market-competitive salary; * Salary advance; * Transportation allowance; * Meal allowance; * On-site cafeteria; * Breakfast and afternoon coffee; * UP+ Benefits program offering free telemedicine and psychological support; * Birthday Day Off; * SESC partnership; * Pharmacy discount program; * FAMINAS Development Program; * Free parking; * Complimentary access to our clinics (Dentistry, Nutrition, Psychology) and Legal Practice Center. ***We value diversity and equality for all individuals, without distinction based on gender, religion, sexual orientation, disabilities, race, ethnicity, or other characteristics. Everyone is welcome in our selection process!\#SomosEducacao \#SomosInovacao \#SomosFuturo \#GoFAMINAS*** Job type: Full-time CLT Compensation: R$1\.518,00 \- R$2\.500,00 per month Work location: On-site