Front Desk Agent (Reserve Registration)

Description

Job Summary: Front Desk Agent/Customer Service role focused on check-ins/outs, registration management, billing, and general support, prioritizing customer experience. Key Highlights: 1. Welcoming and proactive service to guests and event clients. 2. Opportunity to support various hotel departments and ensure operational fluency. 3. Teamwork and focus on customer satisfaction. **Occupation:** Front Desk Agent/Customer Service R$ **Salary Expectation** Not specified **Number of Positions** 1 **Working Hours** Not specified **Education Level** Bachelor's degree (in progress) **City** Juiz de Fora \- MG * R$ **Salary Range** Not specified * **Number of Positions** 1 * **Working Hours** Not specified * **Education Level** Bachelor's degree (in progress) * **City** Juiz de Fora \- MG Applications for this opportunity close on **01/21/2026** ### **Job Description** Perform check-ins and check-outs, ensuring data accuracy and courteous service; greet guests and event clients warmly, attentively, and proactively; manage guest registrations and account entries, ensuring correct maintenance and timely updates of information; handle billing, issue invoices, and close accounts according to established standards; provide general guidance, answer questions, and resolve requests promptly and empathetically; operate front desk systems and controls responsibly and efficiently; support other hotel departments as needed, ensuring seamless service delivery and prioritizing the guest experience. ### **Prerequisites** Completed high school (bachelor's degree in Tourism, Hospitality, or related fields preferred, either in progress or completed); prior customer service experience; intermediate English proficiency for conversation; computer literacy, especially Microsoft Office and typing skills; strong verbal and written communication skills with professional demeanor; ability to interact effectively with people and serve the public; capacity for teamwork, collaboration, and empathy; flexibility in working hours, including weekends and holidays; willingness, proactivity, and eagerness to learn. ### **Benefits** Meal Voucher + Attendance Bonus (credited to Meal Voucher); On-site meals; Discounts at affiliated pharmacies; Life Insurance; Partnerships with SESC and Senac; Study Grants; Transportation Voucher or Fuel Allowance; Unimed Health Plan (effective after 3 months); Uniodonto Dental Plan (effective after 3 months). ### **Notes** Work Schedule System: 6 days on / 1 day off. Employment Type: CLT Applications for this opportunity close on **01/21/2026** #### **About the Company** #### **Location** *CHANCELLOR OSWALDO ARANHA STREET, 20 • SAO MATEUS • 36\.025\-007 • Juiz de Fora \- MG*