Customer Service Representative - Arapongas

Description

Job Summary: The Customer Service Representative provides customer service by delivering information, clarifying doubts, and resolving issues with communication skills, proactivity, and empathy. Key Highlights: 1. Customer service (in person, by phone, and via email) 2. Efficient and courteous resolution of problems and conflicts 3. Participation in training programs to improve service The Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. * Serve customers in person, by phone, or via email, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to enhance customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace