Job Summary: A customer service professional responsible for providing support, clarifying doubts, and ensuring a positive customer experience across various channels. Key Highlights: 1. Customer service through multiple channels (in-person, telephone, and digital) 2. Agile and efficient resolution of requests and conflicts 3. Continuous development in customer service We are seeking a professional to work in the customer service area, responsible for providing support, clarifying doubts, and ensuring a positive customer experience. **Main Responsibilities:** * Provide customer service through various channels (in-person, telephone, and digital), delivering information about products and services; * Record and track requests, such as complaints, suggestions, and compliments; * Resolve requests and conflicts in an agile, courteous, and efficient manner; * Participate in training sessions and development initiatives aimed at continuous improvement of customer service; * Comply with internal rules, policies, and procedures to ensure operational quality and safety; * Contribute to the organization and maintenance of the workplace. **Requirements:** * Strong verbal and written communication skills; * Proactivity and organizational skills; * Empathy and ability to interact effectively with diverse customer profiles.
João Silva
Indeed · HR
João Silva
Indeed · HR
