Backup Customer Service Representative - Cianorte

Description

Job Summary: The Backup Customer Service Representative provides mobile customer service across various units, delivering information, clarifying doubts, and resolving issues with excellent communication and empathy. Key Highlights: 1. Mobile and adaptable customer service across various units 2. Focus on service quality and continuity 3. Development of communication skills, proactivity, and empathy The **Backup Customer Service Representative** position is responsible for providing customer service across different company units as required by operational needs, without being assigned to a single fixed store. This professional works in a mobile capacity, ensuring service continuity and quality, delivering information, clarifying doubts, and resolving issues. The candidate must possess excellent communication skills, proactivity, adaptability, and empathy to interact effectively with diverse audiences and environments. * Serve customers in person, by telephone, or via e\-mail, providing information about products and services; * Record customer complaints, suggestions, and compliments; * Resolve problems and conflicts efficiently and courteously; * Participate in training programs to improve customer service; * Follow company policies and procedures to ensure service safety and quality; * Maintain a clean and organized workplace; * Willingness to travel.