Information Analyst

Description

Job Summary: A professional responsible for customer service, regulatory declaration analysis and submission, demand management, and communication drafting, ensuring information compliance and confidentiality. Key Highlights: 1. Customer service and portfolio management 2. Regulatory declaration analysis and submission 3. Team development and regulatory updates **Job Responsibilities** \- Customer service; \- Analysis and submission of DICI declarations; \- Analysis and submission of FUST declarations; \- Analysis and submission of FUNTTEL declarations; \- Analysis and submission of SNOA declarations; \- Analysis and submission of SATVA declarations; \- ANATEL Comparator registration and submission; \- ANATEL Consumer registration; \- ANCINE Registration filing; \- ANCINE Packaging registration; \- Initial and detailed departmental calls; \- Drafting of e\-mails; \- Sending receipts, statements, and bills related to submissions made through Regulatory Agencies; \- Gathering information for cancellation reports; \- Customer, demand, and research management; \- Document analysis and alignment; \- Guidance to customers on resolutions and laws; \- Recording customer service interactions and customer data in the internal system; \- Tracking deadlines provided by customers; \- Training interns; \- Proper use of customer service tools; \- Supporting other departments; \- Meetings and videoconferences; \- Preparing informational bulletins. **Responsibilities** \- Full responsibility for managing your customer portfolio aligned with OS; \- Timely delivery of services, documents, and customer service as stipulated by Regulatory Agencies; \- Ensuring accuracy of communicated information; \- Ensuring accuracy of information entered into the system; \- Ensuring confidentiality of customer data; \- Team development; \- Openness to new regulations and changes introduced by Regulatory Agencies; \- Delivering high\-quality, professional customer service; **Education** Currently pursuing a Bachelor's degree in Humanities, Exact Sciences, or related fields **Knowledge** \- Microsoft Office Suite \- Proficiency in computer use and e\-mail management \- Competencies appropriate for the role **Skills** \- Proactivity \- Communication and interpersonal skills \- Organization \- Execution capability **Experience** Prior experience in customer service, e\-mail drafting, bill issuance and dispatch, and administrative tasks is desirable. ***No prior experience in Telecommunications or ANATEL activities is required*** Employment type: Permanent CLT Benefits: * Health insurance * Meal allowance * Transportation allowance Work location: On\-site