Incident Response Agent

Description

Job Summary: ROTA SMART is seeking an Incident Response Agent to join its operational team, with a focus on security, customer service, and preventive/corrective actions. Key Highlights: 1. Desirable experience with motorcycles, security, or customer service. 2. Patrol, surveillance, and monitoring of designated areas. 3. Customer support and guidance, contributing to safety. **ROTA SMART**, a reference in **Security and Technology**, is seeking an **Incident Response Agent** to join its operational team. We seek committed, agile professionals focused on customer service and security. ### **Requirements** * Experience with motorcycles, security activities, or customer service is desirable; * Ability to solve problems and perform under pressure; * Basic knowledge of technology tools; * Availability for a **12x36 shift schedule**, during day or night shifts; * **Driver's license categories AB**. ### **Main Responsibilities** * Carry out movements according to scheduled routes; * Conduct patrols, surveillance, and monitoring of assigned areas; * Provide support and guidance to customers whenever necessary; * Act preventively and corrective, contributing to customer safety. ### **Desired Profile** We seek professionals with strong communication skills, teamwork ability, and quick, decisive judgment—committed to service quality and ROTA SMART’s security standards. If you are dynamic, have motorcycle experience, and enjoy working in security and customer service, **this opportunity is for you**! **ROTA SMART** values **diversity and equal opportunity**, encouraging applications from people of all genders, ethnicities, sexual orientations, and backgrounds. **Apply now and join ROTA SMART, contributing to the safety of Ijuí – RS!** Minimum Education: High School (Secondary Education) Driver's License: A, B * Security Plan Discount * Meal Allowance * Pharmacy Network Benefits * Career Development Program * Psychological Counseling Support * University Discounts * Hazard Pay for Motorcycle Use * Training Programs