Junior Support Analyst - Customer Service

Description

MAXTRACK TECNOLOGIA E SERVICOS LTDA.**Apply via WhatsApp** Nova Lima \- MG 1 position Not specified Full-time CLT Remote Junior Affirmative Action Position for LGBTQIAP+ People Affirmative Action Position for Black People Affirmative Action Position for People Aged 40+ Affirmative Action Position for Women Affirmative Action Position for Indigenous People Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We uphold our innovative DNA since our founding in 1999, constantly challenging ourselves to redefine our own limits and offering the market increasingly comprehensive, fast, and accurate solutions. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever considered working on Latin America's most complete and innovative end-to-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 7:00 AM to 7:00 PM \- Home Office \- 12x36 shift **Job Responsibilities** * Handle support requests via phone, WhatsApp, and system. * Register information in the support system. * Identify basic issues. * Perform simple and standardized procedures. * Escalate more complex requests to other support levels. * Monitor support ticket statuses. * Guide users on system usage. * Update ticket information and evidence. **Requirements** * Currently enrolled in or graduated from Information Technology-related fields. * Intermediate Excel proficiency * Customer service experience. **Requirements** -------------- ### **Education** * High school diploma **Benefits** -------------- * Health insurance * Dental insurance * Pharmacy discount program * Profit-sharing plan (PLR) * Life insurance * Wellhub (formerly Gympass) * Meal allowance * Study Incentive Program * Corporate mobile phone * Zenklub * Onhappy (travel discount platform) **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053