Junior Support Analyst - Customer Service

Description

MAXTRACK TECNOLOGIA E SERVICOS LTDA.**Apply via WhatsApp** Nova Lima \- MG 1 position Not informed Full-time CLT Remote Junior Affirmative Action Position for LGBTQIAP+ People Affirmative Action Position for Black People Affirmative Action Position for Indigenous People Affirmative Action Position for People Over 40 Affirmative Action Position for Women Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We uphold our innovative DNA since our founding in 1999, daily challenging ourselves to redefine our own limits and offering the market an increasingly comprehensive, fast, and accurate solution. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever considered working on Latin America's most complete and innovative end-to-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 2:00 PM to 9:40 PM — Home Office — Rotating 6x1 shift **Job responsibilities** * Handle support requests via phone, WhatsApp, and system. * Register information in the support system. * Identify basic issues. * Perform simple and standardized procedures. * Escalate more complex requests to other support levels. * Monitor the status of support tickets. * Guide users on system usage. * Update ticket information and evidence. **Requirements** * Currently enrolled in or graduated from Information Technology-related fields. * Intermediate Excel proficiency * Customer service experience. **Requirements** -------------- ### **Education** * High school diploma **Benefits** -------------- * Medical assistance * Dental assistance * Profit-sharing program (PLR) * Life insurance * Meal allowance * Pharmacy partnership * Zenklub * Wellhub (formerly Gympass) * Study Incentive Program * Onhappy (travel discount platform) * Corporate mobile phone **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053