Risk Assistant

Description

Job Summary: Analyst responsible for evaluating customer requests, identifying fraud patterns, approving manual withdrawals, validating incidents, and ensuring service quality. Key Highlights: 1. Evaluate requests and identify fraud patterns. 2. Ensure timely service delivery with technical quality. 3. Suggest process improvements. **MAIN RESPONSIBILITIES:** * Evaluate transfer requests from support channels (N1, RA, Procon, Consumidor.gov, and Ombudsman), reviewing history, context, and information. * Identify suspicious patterns indicating fraud, bonus abuse, or system manipulation. * Evaluate and approve manual withdrawals, identifying fraud, errors, and inconsistencies. * Validate incidents and requests according to site rules and campaign regulations. * Respond to N3 tickets related to inquiries, promotion crediting, bugs, or email changes. * Conduct additional checks in cases of financial or technical inconsistencies, escalating to the vendor as needed. * Record and document all decisions and actions taken, ensuring traceability and audit support. * Escalate non-standard cases or those showing risk indicators to the responsible Leader or Supervisor. * Suggest process improvements based on recurring failures or identified bottlenecks. * Ensure timely (SLA-compliant) and technically sound responses. **REQUIREMENTS:** * Completed high school education. * Availability to work on-site under a 12x36 shift schedule from 07:00 to 19:00. **PREFERRED QUALIFICATIONS:** * Experience handling fraud-related cases. * Knowledge of Data. Diversity strengthens us! If you are a person with a disability, our opportunities await you. Join our team!