IT Operations Analyst - SENIOR CONSULTANT

Description

Job Summary: Responsible for operating system support and operations, technical issue resolution, and project involvement, maintaining CRM and sales systems. Key Highlights: 1. Operating system support and operations 2. Resolution of complex technical issues 3. Focus on system availability and performance \#SomosMaisNaTIM Joining TIM means connecting with what we believe in and having MORE alignment with the entire TIM team. It means learning new ways to deliver work with MORE purpose to the world. Learning at TIM is MORE than possibility—it’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. Technology at TIM is MORE than having the best coverage—it’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing—it’s an increasingly essential culture for our daily lives. It’s creating a MORE positive impact by being authentically yourself. Come be yourself and join a TIM team courageous enough to innovate, free to try, and eager to make a difference in people’s lives. \#imagineaspossibilities We value applications from People with Disabilities, Black People, LGBTI+ People, People aged 45+, and Women! **Responsibilities and Duties** Responsible for supporting and operating the company’s operating systems, as well as resolving medium- and high-complexity technical issues related to systems and project demands. **Main Activities:** * Operate and maintain CRM, Sales, and Customer Support systems, focusing on availability and performance according to SLA and SLO metrics; * Perform advanced troubleshooting involving integrations among CRM, Billing, Sales, Provisioning, Orchestrators, and Customer Support systems; • Propose appropriate technical solutions for identified bugs through interaction with departments/teams involved in the project/system;• Resolve incidents and conduct root cause analysis, supporting crisis management and war rooms; * Monitor services, logs, message queues, APIs, integrations, and infrastructure resources using specialized tools such as Grafana and Kibana; * Track and validate releases and changes (Change Management), ensuring system stability after modifications. **Requirements and Qualifications*** Experience with Siebel CRM, including Object Manager operations, log analysis, monitoring, and troubleshooting of critical components; * Experience with Siebel EAI, SOAP/REST integrations, and failure analysis across Customer Support, Sales, and Billing systems; * Solid SQL (Oracle) knowledge, including advanced queries, performance analysis, script creation for investigation, and execution plan interpretation; * Understanding of Telecom business processes, such as customer journey, activation, sales, post-sales, billing, and provisioning; • Experience integrating CRM with Telecom platforms (billing, orchestration, provisioning, catalog, and Customer Support systems);• Familiarity with Linux and Windows environments for service and log analysis, basic commands, and application support; * Knowledge of REST/SOAP APIs for integration tracking and technical diagnostics; * Experience with monitoring and observability tools (Grafana, Kibana or similar); * Bachelor’s degree in Computer Science, Information Systems, Technology, Computer Engineering, Software Engineering, or related fields. Copy job description from Success. Copy minimum education requirement / desired qualification / professional experience from Success. **Additional Information** At TIM, your well-being is our well-being—thus, the Conexão Bem + Estar program aims to strengthen TIM’s genuine care for the TIM team and their families through practical initiatives across multiple fronts, ensuring everyone feels well both personally and professionally. Learn about our benefits: * Flexible Benefits Program * Medical and Dental Assistance \* * Medication Benefit \* * Wellhub (formerly Gympass) \* * Meal and/or Food Allowance * Financial Well-being Program * Private Pension Plan * Mobile phone with unlimited internet and voice allowance * Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity and broadband internet bills * Online English course extendable to 1 family member or friend * Internal Training and Development Programs * Profit Sharing * My First Benefit – Support for children up to 2 years old * Daycare Reimbursement (for parents) * Flexible work models and working hours * Happy Day – A day off during your birthday month * Extended leave for maternity, paternity, marriage, and adoption * Transportation Allowance And more! * Extendable to legal dependents It means having MORE alignment with the entire TIM team and connecting with what we believe in. It means learning new ways to deliver work with MORE purpose to the world. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. It’s imagining possibilities with MORE innovation, connecting all people with respect and agility. It’s an increasingly essential culture for our daily lives. It’s creating a MORE positive impact by being who you are. Come be yourself and join a TIM team courageous enough to innovate, free to try, and eager to make a difference in people’s lives. This means we offer a positive environment for development, opportunity, and inclusion. It’s recognizing that we truly make a difference in people’s lives. We’ll keep working, implementing the market’s best practices, and evolving alongside our TIM team. Together, \#SomosMaisNaTIM! **Explore opportunities in other areas!** Click the links below to discover more available positions.