KANTRO is seeking a professional with solid experience in processes and quality to work on structuring, standardizing, and continuously improving the company's routines. This position involves process mapping, documentation, performance indicators, training, non-conformance control, internal audits, and supporting the consolidation of a more mature quality culture, with strong interaction between administrative and operational areas. We expect a candidate with systemic vision, analytical ability, organization, and maturity to operate in environments requiring structuring, process discipline, and constant cross-functional interaction. More than someone who maps workflows, we seek a professional capable of: * Transforming poorly structured processes into clear, applicable, and sustainable routines * Supporting leadership in implementing standards * Developing control and monitoring mechanisms * Practically driving continuous improvement * Reinforcing quality culture in day-to-day operations **Key Responsibilities** * Map, analyze, review, redesign, and standardize administrative and operational processes * Identify bottlenecks, rework, deviations, execution failures, and improvement opportunities * Propose and implement improvements focused on efficiency, control, quality, and reduction of variability * Develop, review, and maintain procedures, work instructions, flowcharts, forms, operational standards, and other departmental documents * Establish internal controls and monitoring mechanisms to ensure adherence to defined processes * Build, monitor, and analyze performance and quality indicators to support decision-making * Manage and address non-conformances, supporting root cause analysis, corrective action definition, and effectiveness follow-up * Plan and deliver training on processes, procedures, standards, and best practices * Conduct internal audits and compliance checks, promoting continuous improvement of routines * Collaborate integrally with departments and leadership to ensure processes are understood, applied, and sustained in practice **Requirements** * Consistent experience in process analysis, design, standardization, and improvement * Experience in quality management, routine control, documentation, indicators, and deviation tracking * Practical knowledge of continuous improvement tools and methodologies * Experience in developing and reviewing procedures, work instructions, forms, and normative documents * Ability to analyze data and indicators to support decision-making and performance improvement * Experience in tracking and addressing non-conformances * Experience in team training and implementation of operational standards * Strong communication skills, organization, prioritization ability, and cross-functional interface capability * Bachelor’s degree in Administration, Engineering, Quality Management, Business Process Management, or related fields **Preferred Qualifications** * Experience in service-oriented companies, operations with multiple routines, or environments requiring strong standardization * Experience in process structuring within organizations undergoing organizational maturation * Knowledge of quality management systems and best practices for internal auditing * Experience building and monitoring dashboards, controls, and managerial reports * Familiarity with document management, operational training, and sustaining quality routines Minimum Education: Bachelor’s Degree * Transportation Allowance * Meal/Meal Allowance \- BRL 35.00 per day
João Silva
Indeed · HR
João Silva
Indeed · HR
