COMMERCIAL COORDINATOR

Description

Job Summary: A sales professional focused on customer service, sales team management, and performance indicator tracking, ensuring operational effectiveness and results. Key Highlights: 1. Proactive customer service and sales via WhatsApp and telephone 2. Management and development of the sales team, with focus on KPIs 3. Coordination of delivery operations and unit cash flow * Conduct customer service and close sales via WhatsApp and telephone, ensuring high-quality customer relationship management. * Perform proactive sales by contacting customers from the portfolio and the RAC (Customer Asset Recovery) database. * Manage the sales team's performance by monitoring and ensuring compliance with KPIs (sales, WhatsApp, campaigns, etc.). * Supervise unit cash flow, including monetary control and financial security. * Coordinate delivery operations, ensuring motorcycle couriers' efficiency and proper use of the logistics platform. * Assign schedules and targets to the sales team jointly with the Store Manager. * Make daily 10/10 calls, maintaining active contact with strategic customers. * Analyze the RAC database and develop action plans for customers exhibiting negative purchasing behavior (negative comps). * Conduct midday and end-of-day alignment meetings with the sales team to ensure focus and direction toward results. * Formal education: Completed high school; ongoing or completed undergraduate degree in Business Administration, Commercial Management, or related fields is a plus * Experience: Over 3 years of relevant experience. * Specific knowledge: Microsoft Office suite, B2B customer service in retail, automotive products, sales management, and KPI-related skills.