Job Summary: We are seeking a communicative, empathetic, and determined professional for user support, responsible for investigating incidents and collaborating with other departments. Key Highlights: 1. Professional development opportunities 2. Dynamic work environment 3. Performance- and results-oriented culture **Who We Are?** Incentive.me is a technology platform for sales force engagement that enables companies to reach a new level in Incentive Management. We connect enterprises with sales representatives across the entire chain — all the way to retail endpoints — creating effective incentive campaigns that transform behaviors and increase sales. Our goal is to foster a performance- and results-oriented culture. **Who We’re Looking For?** We seek a communicative, empathetic, and determined individual eager to learn and ready to tackle daily challenges in user support. Ideal candidate: * Has ambition to grow: consistently seeks improvement, absorbs new knowledge, and adapts to diverse scenarios. * Is resilient: handles pressure well, maintaining composure and courtesy even in challenging situations. * Is proactive: does not wait for ready-made answers — investigates, questions, and pursues creative solutions to problems. * Pays attention to detail: ensures clarity in communication and accuracy in information recording. * Works well in teams: collaborates with other departments to resolve complex requests, always focusing on the user. **Responsibilities:** * Communicate with users via email and instant messaging tools in a courteous and clear manner * Triage user requests, understand the nature of the incident, and ensure receipt of minimum required information for investigation * Investigate incidents reported by users, identify root causes, and implement necessary adjustments * Coordinate with peer departments to address cases exceeding the scope of user support responsibilities * Document aligned procedures for future reference **Requirements:** * Experience in customer support; * Basic Excel knowledge; * Strong writing and grammar skills; * Familiarity with Infobip or equivalent platform is desirable **What We Offer?** * Additional benefits: health insurance, meal allowance, transportation allowance, and home-office allowance. * Home-office option. * Dynamic work environment with professional development opportunities. **Join us and be part of the Future of Incentives!**