Commercial Supervisor

Description

Job Summary: Lead and develop the Inside Sales team, manage strategic accounts, provide technical support in international freight proposals and negotiations, aiming to optimize profit. Key Highlights: 1. Leadership and development of the Inside Sales team 2. Management of strategic accounts and customer experience 3. Technical expertise in international freight and profit optimization **Inside Sales Team Management (6 people):** • Lead, develop, and engage the internal sales team, serving as a technical and behavioral reference. • Monitor individual and collective performance, focusing on productivity, proposal quality, and conversion rates. • Conduct structured feedback sessions, one-on-one meetings, and prepare Individual Development Plans (IDPs). • Promote continuous training in sales techniques, negotiation, pricing, and international logistics. • Ensure standardization of sales approaches, proposals, and follow-ups. Customer Experience and Account Management: • Act as a facilitator of the customer experience, ensuring consultative service and long-term relationships. • Develop and manage strategic accounts within the active portfolio, with emphasis on retention, expansion, and profitability. • Design customized logistics solutions aligned with customer needs and the company's operational capabilities. **Technical Expertise and Profit Expansion** • Provide technical support in developing, validating, and negotiating commercial proposals and international freight pricing. • Assess margins, costs, and opportunities for profit improvement per customer, route, or product. • Negotiate with overseas freight forwarders to secure better commercial and operational terms. **Position:** Commercial Supervisor **Employment Type:** CLT (Permanent) / Independent Contractor (PJ) **Professional Area:** International Trade **Working Hours:** 44 **Requirements: Minimum Education:** Bachelor's Degree — Completed — Mandatory **Languages:** * English — Mandatory * Speaking: Advanced * Writing: Advanced * Listening: Advanced * Reading: Advanced **Experience and Qualifications:** * Proven experience managing Inside Sales/pricing commercial teams. * Solid experience in import and export operations across various transportation modes. * Technical knowledge of international freight negotiation and commercial proposal development. **Minimum Education:** Bachelor's Degree — Completed — Mandatory **Languages:** * English — Mandatory * Speaking: Advanced * Writing: Advanced * Listening: Advanced * Reading: Advanced **Experience and Qualifications:** * Proven experience managing Inside Sales/pricing commercial teams. * Solid experience in import and export operations across various transportation modes. * Technical knowledge of international freight negotiation and commercial proposal development.