Description
We are looking for a communicative, organized professional focused on results to handle patient care and relationship management for a dental clinic. The person will be responsible for telephone and WhatsApp contact, appointment scheduling via WhatsApp and telephone, time slot confirmation, and patient follow-up.
**Main responsibilities**
* Conduct active and receptive telephone customer service;
* Schedule and confirm dental appointments;
* Perform follow-up on evaluations and treatments;
* Contact patients who missed appointments;
* Enter patient service information into systems and spreadsheets;
* Support clinic commercial initiatives and campaigns;
* Ensure courteous and humanized service.
**Requirements**
* Strong verbal and written communication skills;
* Aptitude for public-facing service;
* Advanced computer and WhatsApp Web proficiency;
* Organizational skills and proactivity;
* Experience in telemarketing, sales, or reception is a plus.
**Preferred qualifications**
* Experience in dental clinics or healthcare settings;
* Basic knowledge of sales and negotiation techniques;
* Familiarity with appointment scheduling systems.
Employment type: Full-time CLT
Compensation: R$1\.518,00 per month
Experience:
* Telemarketing (Mandatory)
Work location: On-site