FIELD AND POST-SALES SERVICES MANAGER

Description

***Join Data!*** Data believes in the transformative power of people. Here, we work with technical excellence, leadership, innovation, and teamwork—powerful competencies that guide our actions and evolution. If you are looking for a company with a highly specialized team, an excellent organizational climate, and one that partners with customers to enhance their results, we are ready to accompany\-you on this journey. **Responsibilities and Duties** * Serve as the primary point of contact for customers during the post\-sales period of services performed by the factory, ensuring clear, technical, and efficient communication; * **Manage and monitor service and equipment warranty processes, both nationally and internationally (advanced English), ensuring compliance with contracts, technical standards, and established deadlines;** * Coordinate and supervise field service activities, including assembly, commissioning, inspections, testing, maintenance, and technical support for large power transformers; * Plan and monitor the deployment of technical teams in the field, ensuring compliance with safety, quality, and environmental requirements in **Brazil and abroad**; * Analyze field failures, non-conformities, and incidents, conducting technical investigations, root cause identification, and implementation of corrective and preventive actions; * Ensure effective interface among engineering, production, quality, commercial, and logistics departments to enable agile resolution of post\-sales demands; * Monitor field and post\-sales service performance indicators, proposing continuous process improvements; * Prepare technical reports, expert opinions, and presentations for customers and senior management; * Ensure compliance with applicable national and international technical standards (ABNT, IEC, IEEE, among others); * Provide technical support to the commercial area in proposals, technical scopes, and clarifications related to services and warranties. **Requirements and Qualifications** **Education:** * Technical course in electrical, electrotechnical, electromechanical, or related fields. **Mandatory Knowledge:** * Assembly, commissioning, testing, and maintenance of power transformers; * Reading and interpretation of electrical and mechanical drawings; * National and international technical standards; * Warranty processes, failure analysis, and post\-sales support; * Basic understanding of technical contracts and project management; * **Advanced English** **Additional Information** At our company, you enjoy comprehensive benefits to take care of your health, well\-being, professional growth, and quality of life! * **Working Hours?** From 7:15 AM to 4:33 PM, Monday through Friday. * **Medical Assistance**: Care for your health. * **Dental Assistance**: A healthy smile guaranteed. * **Meals at Work**: Healthy and delicious meals, evaluated by our nutritionists. * **Reward Card**: Monthly absenteeism bonus. * **Pharmacy Card**: Take care of your health with discounts. * **Shuttle Service or Transportation Allowance**: Easy mobility. * **Profit Sharing (PLR)**: Share in the company’s profits. * **Life Insurance**: Peace of mind for you and your family. * **Scholarship Policy**: Invest in your future. * **Referral Program “Who Trusts, Recommends”**: Recommend and get rewarded! * **Sesi Club**: Leisure and well\-being for you and your family, within reach. * **Gympass**: Incentive for your physical health. Here, you are our greatest asset! We work with technical excellence, leadership, innovation, and teamwork—powerful competencies that guide our actions and evolution. If you are looking for a company with a highly specialized team, an excellent organizational climate, and one that partners with customers to enhance their results, we are ready to accompany\-you on this journey. **What It Means to Be Data** Effectively contribute to achieving transformative results for our customers Always innovate, seeking solutions that add value to the challenges of our activities Pursue applied knowledge, technical excellence, and agility Value teamwork to expand possibilities Act ethically and respectfully toward people, health, safety, and the environment