Sales Assistant

Description

Job Summary: We are seeking a Sales Assistant to support commercial routines, manage orders, and ensure smooth operations and customer satisfaction within a collaborative environment. Key Highlights: 1. Essential support in order management and commercial routines. 2. Collaboration with various departments to ensure customer satisfaction. 3. An organized work environment focused on the customer experience. We are Doce Cascão, a company experiencing continuous growth, with a collaborative, organized environment dedicated to delivering the best experience for our customers, partners, and stores. We seek a Sales Assistant to support commercial routines, responsible for registering, tracking, and controlling orders from customers, representatives, and Doce Cascão stores, ensuring all requests are processed accurately and within established deadlines. The candidate will work closely with logistics, finance, and production departments, contributing to order efficiency and customer satisfaction. About the Role The Sales Assistant will support the sales department in order management, system updates, information organization, and delivery tracking, ensuring process organization, agility, and accuracy. **Schedule:** Monday to Friday \- 7:00 AM to 5:00 PM\. **Salary:** R$1779.84 Main Responsibilities * Receive and register orders from portfolio customers, verifying products, delivery timelines, and commercial terms * Track order status from receipt through final delivery * Manage e\-commerce orders, ensuring correct data updates and system integration * Manage orders from Doce Cascão stores, acting as the liaison between store units and the factory * Register and track orders placed by external representatives * Perform data entry, updates, and tracking in the commercial management system (ERP) * Support the sales department and supervision in administrative tasks (spreadsheets, loan agreements, and delivery tracking) * Monitor and follow up on pending orders with the logistics department and customers * Maintain organized files and order history * Meet deadlines and adhere to procedures defined by the sales department and management * Maintain professional conduct, courtesy, and attentiveness when interacting with internal and external customers * Track contacts and data generated from marketing campaigns Requirements * Completed high school education * Prior experience in commercial support, sales, or customer service routines * Basic knowledge of management systems (ERP) and Microsoft Office suite * Strong verbal and written communication skills Desired Competencies * Organization and attention to detail * Agility and ability to prioritize tasks * Strong communication and interpersonal skills * Responsibility and commitment to deadlines and quality * Team spirit and cross-departmental collaboration (sales, logistics, production) **Benefits:** Transportation allowance or cost reimbursement (no payroll deduction) Gympass (Wellhub) iFood Club Co-payment health insurance (after probation period) Access to Starbem platform (online medical, psychological, and nutritional consultations) Multi-benefit card – R$100.00/month Meal voucher or food allowance – R$25.00/day Life insurance