Collections Assistant

Description

Job Summary: This role involves proactive and reactive contact with delinquent customers to negotiate payment terms and record information in the system. Key Highlights: 1. Conducts proactive and reactive contact for debt negotiation. 2. Negotiates payment terms and formalizes agreements. 3. Updates and records negotiation information in the system. Proactively and reactively contact delinquent customers via voice and digital channels (e\-mail, WhatsApp, etc.) to communicate about outstanding financial obligations; Query customers' CPF numbers in the internal system to identify and verify open accounts; Conduct negotiations effectively by proposing optimal payment terms, including adjustments to amounts and settlement dates, in accordance with company policy; Confirm customers' contact details, such as e\-mail, for issuing invoices and formalizing payment agreements; Update and record negotiated payment terms in the system, ensuring accurate documentation for each case; Conduct specific and differentiated negotiations as directed by Supervision; Maintain individual spreadsheets with relevant information to support management reporting and performance analysis. Employment Type: Full-time, CLT Permanent Contract Compensation: R$1\.621,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Internet allowance * Profit-sharing program * Life insurance * Food voucher * Meal voucher * Transportation voucher