Call Center Supervisor

Description

Job Summary: The Call Center Supervisor will lead and develop the telesales team, ensuring excellence in customer service, increasing sales conversion rates, and proposing process improvements. Key Highlights: 1. Lead and develop a high-performance telesales team 2. Ensure excellence in customer service and increase sales conversion rates 3. Propose process improvements and support strategic decision-making Responsibilities: The Call Center Supervisor will lead and develop the company's high-performance telesales team, monitoring KPIs, targets, and defined commercial results. The professional must ensure excellence in customer service and increase sales conversion rates. They will propose process improvements and support strategic decisions, always working collaboratively with the Sales, HR, and Executive Management departments. Requirements: * Proven experience in telesales and team leadership; * Bachelor's degree in Business Administration, Commercial Management, Marketing, or related fields; * Analytical, communicative, resilient, and results-oriented profile.