MONITORING AND CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: Monitoring Representative focused on telephone customer service, information recording, and alert management to ensure 24/7 excellence. Key Highlights: 1. Providing telephone customer service and managing alerts 2. Requires completed high school education and experience in telephone customer service 3. Opportunity for professional development with free courses We have an opening for the position of Monitoring Representative at a company committed to delivering high-quality, excellent 24/7 customer service — seven days a week — serving as the best partner for our clients’ contact centers. **Your responsibilities will include:** * Telephone customer service; * Recording information and handling cases related to theft and robbery; * Data entry and updates in the system; * Managing tracking alerts. Requirements: **Mandatory Requirements:** * Completed high school education; * Experience in telephone customer service. **Desirable Requirements:** * Strong communication skills; * Attention to detail; * Commitment and responsibility. **Work Schedule: Rotating 6x1 shift from 5:40 PM to 12:00 AM** Benefits **Compensation and Benefits** * Salary: R$1860.42 * Meal Allowance: R$15.75 per day (Flash Card – unrestricted use) * Transportation Benefit or Fuel Allowance * AMIL Health Insurance Plan – no payroll deduction * AMIL Dental Insurance Plan – co-payment required * Decompression area for breaks throughout the day * Well-structured and organized work environment * Engagement and Development Platform: + Access to free courses for professional development + Ongoing team engagement initiatives + Performance- and participation-based rewards **Selection Process Steps:** * Application submission * Profile screening * HR interview * Leadership interview * Job offer * Admission medical and psychological exams * Onboarding To learn more about us, please visit: www.veloxcontactcenter.com.br