Junior Relationship Consultant

Description

We are a 24-hour assistance company, with the mission of providing assistance services 24 hours a day, 7 days a week; delivering high-standard, humanized service in the shortest possible time; aiming to become the benchmark assistance provider for excellence in the benefits offered; and being recognized by customers, beneficiaries, and partners for the quality, humanization, speed of service, and technological sophistication of our offerings. Our core values—respect, responsibility, ethics, honesty, and transparency—are non-negotiable at Flash Assistência. We strive to provide well-being and a high-quality work environment for our employees and partners. **Responsibilities:** * Respond to beneficiaries through multiple channels (phone, e-mail, chat, social media, etc.), providing information, clarifying doubts, and registering requests. * Record, track, and resolve customer complaints and issues effectively and empathetically, aiming for satisfaction and loyalty. * Provide support and guidance regarding company services. * Escalate complex requests to the responsible departments, ensuring proper documentation and ongoing communication with the customer until resolution. * Keep customer service systems and client databases updated with all interactions and relevant information. * Collaborate with internal teams to identify and implement improvements in service processes. * Actively participate in training and capacity-building programs to enhance knowledge of products, services, and customer service techniques. * Contribute to building positive and long-lasting relationships with customers. **Requirements:** * Completed high school education. A technical or higher education degree in Customer Service, Administration, Communications, or related fields is a plus. * Proven prior experience in customer service (customer support center, technical support, or similar). * Excellent interpersonal, verbal, and written communication skills—clear, concise, patient, and empathetic. * Ability to handle diverse customer profiles and challenging situations. * Active listening and problem-solving capabilities. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with typing agility and system navigation skills. * Organizational skills, proactivity, and attention to detail. * Ability to work collaboratively and under pressure. Employment type: Full-time CLT contract Salary: R$1\.971,12 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Commercial partnerships and discounts * Profit-sharing program * Meal voucher * Transportation voucher