**Job Details** -------------------- **Key Challenges of the Role and Department:** The selected candidate will be responsible for providing customer service to Grupo Fleury clients. We seek a professional who welcomes, listens to, and understands client needs—prioritizing humanized service while maintaining the quality and excellence we highly value. **About the Department:** Responsible for initial client contact at our units and/or remote client service, taking necessary actions to refer or release clients appropriately. **Main Responsibilities:** * Execute patient file opening procedures, ensuring accurate registration of clients and physician/client requests—including compliance with health insurance plan requirements and payment processing via the current system. * Schedule, quote, and provide examination instructions per physician/client request—ensuring adherence to specific exam schedules and appropriate client conditions for exam completion. * Close individual cash register, ensuring overall cash reconciliation. * Record and resolve service incidents, guaranteeing traceability of information and resolution of pending items. * Deliver results via the current system. * Manage pending items (manifestations) desk within the system. * Protocol for sending and receiving examinations. **Ideal Candidate Profile:** * Completed high school education. * Availability to work on weekends and holidays. * Prior experience in patient file opening and customer service within the healthcare sector is desirable. * Basic computer skills and typing proficiency. Before applying, please verify that you meet the requirements and resonate with our purpose. **Our Essence Inspires Our Daily Work—Thus, We Seek Individuals Passionate About What They Do, Who:** * Foster a knowledge-sharing environment by exchanging experiences and enabling interdependence across teams; * Embrace continuous growth—investing in self-development and facilitating others’ development; * Demonstrate social awareness of diversity and inclusion, contributing to a collaborative workplace; * Identify and anticipate client needs, acting promptly to deliver suitable, personalized solutions; * Plan and execute work with excellence to achieve expected outcomes—applying innovation and agility; * Generate and implement new ideas, constantly pursuing improvements, experimenting with new approaches, and adapting to market changes. **Job Information:** **Work Model: In-person** **Workload: 180 hours/month** **Shift Schedule: 12x36** **Working Hours: 7 a.m. to 7 p.m. (every other day)** **Work Location: Felippe Mattoso Leblon** **We Care for You at Every Stage of Your Journey!** **Health and Well-being:** * Medical and dental coverage for you and your family; * On-site clinic or telemedicine services; * Specialized care pathways: pregnancy, adoption, obesity, oncology, among others; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life support. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Everyday Convenience:** * Food allowance; * Meal voucher; * Transportation voucher; * Childcare assistance; * Discount club offering benefits with retail stores, pharmacies, travel agencies, beauty services, culture, leisure, and more. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits—it’s present at every moment of your journey.** We foster an inclusive culture centered on equity and appreciation of differences. Our job openings are open to all individuals, and—to symbolize our intentionality—we offer affirmative opportunities. Our commitment extends beyond legal compliance with diversity and inclusion legislation. We actively work to increase representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN+ individuals—including strengthening representation of Black women, Indigenous peoples, and family heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury confirms that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, educational materials, or any related expenses. **Requirements** -------------- ### **Minimum Education Level** **Completed High School (Secondary Education)**### **Other Requirements**
João Silva
Indeed · HR
João Silva
Indeed · HR
