Front Desk Agent

Description

Job Summary: Responsible for the first point of contact with guests, efficiently and courteously performing check-in and check-out while ensuring welcoming and professional service. Key Highlights: 1. Efficiently and courteously perform guest check-in and check-out 2. Provide information about the hotel and local attractions 3. Ensure welcoming and professional service to guests Responsible for the first point of contact with guests, performing check\-in and check\-out efficiently and courteously, providing basic information about the hotel and its services, and assisting with requests. Ensures welcoming and professional service. Perform guest check\-in following established procedures, verifying guest information and issuing room keys. Perform guest check\-out by generating the bill, receiving payments, and finalizing the stay. Answer telephone calls, providing information and routing calls appropriately. Receive and direct guests and visitors. Provide information about hotel services, operating hours, rates, and local attractions. Receive and record complaints and suggestions, forwarding them to the responsible departments. Assist guests with requests such as taxi bookings and transportation information. Maintain the front desk area organized and clean. Operate the hotel management system to handle reservations, check\-ins, and check\-outs. Follow hotel security procedures.