Operational Leader - Macaé

Description

Job Summary: Responsible for leading receiving, pickup, and delivery operations, ensuring timeliness and service conditions, with a focus on operational efficiency and service quality, as well as team management. Key Highlights: 1. Leadership of transportation operations and teams 2. Operations management: planning, execution, and continuous improvement 3. Strategic relationship management with customers and internal departments Responsible for leading receiving operations, managing pickups and deliveries, ensuring adherence to deadlines and delivery conditions, with a focus on pickup and delivery — a critical role in daily activities to guarantee service efficiency and quality. Your responsibilities encompass both transportation operations management and leadership of driver, checker, and assistant teams. Proven experience is required in the following areas: **Operations Management:** Plan operational activities including pickups, deliveries, transfers, and warehousing. Ensure adherence to pickup and delivery deadlines while maintaining service quality. Carry out receiving, inspection, dispatch, and cargo routing processes. Implement improvements to reduce costs and increase efficiency. **Team Management:** Lead drivers, checkers, assistants, operators, and other team members. Assign tasks, define priorities, and monitor execution. Conduct training, provide guidance, and support employee development. Deliver feedback and participate in performance evaluation processes. Promote compliance with safety regulations and proper use of PPE. **Document and System Management:** Monitor and ensure correct issuance of CT-es, MDF-es, AWBs, and other fiscal documents. Ensure proper use of transportation and tracking systems (ESL) \- (Deadline analysis) Inspect and validate customer-signed NF/CT-e delivery receipts. **Customer and Internal Department Relationship Management:** Act as the liaison between operations and commercial/customer service. Provide operational information and timelines to the commercial department. Collaborate closely with departments such as Customer Service, Fleet, Quality, and Finance. Handle operational incidents, including damages, losses, and delays. **Requirements:** **Education:** Completed high school.